Either way essay on the use of the internet, when a dissatisfied consumer decides to tell between 9 and 15 people about their experience and 13% of dissatisfied customers tell more than 20 peopleВ (Source: White House Office of Consumer Affairs) – it begs the question, how customer service savvy is your business? Erica Nicole is the Founder and CEO of YFS Magazine: Young, Fabulous & Self-Employed, the definitive digital magazine for startup books on how to write dissertations, small business news and entrepreneurial culture 7. Be clear and transparent. Clients want to be sure that their dollars are well spent. Having open communication about their expectations (even your expectations) will eliminate any confusion, misunderstanding, or doubt from the door. Being transparent with communication also lets your clients/customers know that you can be trusted with their money and their business. Read more posts from YFS Magazine В» 14. The customer is usually right. Although most say the customer is always right, I say the customer is usually right.В Occasionally you will encounter someone trying to take advantage of you. It is important to not let people, even your customers, walk al over you. 16. Get social. Use social media for customer service as much as possible. It's efficient, transparent and provides accountability to both your customers and company to always be on point since its one hundred percent public. 11.В Just respond. I'm always shocked when I call a company for a quote or to buy something and don't hear back! Sometimes just responding makes you the winner. Same applies when clients email and call. Responding in a timely fashion earns respect and referrals. Research also suggests that, attracting a new customer costs 5 times as much as keeping an existing one. (Source: Lee Resource Inc.) Studies insist that the better you are to your customers – the better off your business and bottom line will be. Do you agree? I do not believe that this is always true and customers are frequently wrong about all kinds of things. So despite the almost universal acceptance of this saying I will explore whether that is actually the best approach. The first thing I looked at is how this approach affects the customer. While everyone would like to be right all the time, it just isn’t going to happen. ‘The customer is always right’ focuses on the immediate satisfaction of the customer with little regard for the final result of experience and an important part of the experience is the outcome. A customer will not be satisfied if the outcome isn’t what they truly wanted, no matter how happy a customer is with their treatment throughout the interaction. The other side of this adage is the effect it has on the customer service you provide. Creating a happy customer clearly a goal of anyone that is trying to deliver exceptional customer service. However, going into a customer encounter with the idea that they are always right fails to recognize the expertise and experience that the service provider has to offer. Custom Student Mr. Teacher ENG 1001-04 12 March 2016 The value of the service provider, is robbed of the confidence they need to perform in their role in achieving the outcome the customer desires. I have heard of a different approach of which I agree, ‘the customer is not always correct cover letters job vacancies, but they always have the right to be wrong with dignity’. Having the right to be wrong with dignity creates an environment where customers can freely communicate their ideas and desires while allowing the service provider the chance to respect them and help them achieve the result they are looking for. A customer can still express opinions, disappointment or frustrations and the employee can respond with courtesy while still respecting the reality of the situation. I believe that not only will the customers be treated with courtesy and respect, it will enable us to partner with them to create the outcome they are looking for. This we learned in lesson 3, the customer value that suggests we begin to find out what each customer wants and needs and then work towards fulfilling those needs and then delivering the product or service in a manner that meets, and hopefully exceeds, the customer’s initial expectations. The more I think of the comment about the unsatisfied customer returning his or her meal, the more I see that it’s about customer satisfaction, as learned in lesson 4. Smart business managers know that they should be accommodating to customers who have a complaint. They also know that this can mean, on occasion example essay about definition, providing a refund or freebie to somebody who really doesn’t deserve it. These policies help maintain overall goodwill. Unfortunately essay about a website, many companies don’t have a plan in place to deal with abusive customers. These are customers who will manufacture complaint after complaint in order to get something for free. Rather than assuming the customer is always right in these instances, it is a good idea to empower employees and front end managers. They are best qualified to determine which customers have a history of abusing refund and credit programs. Copyright © 2005- 2017 This I Believe, Inc. all rights reserved. Please contact This I Believe, Inc. regarding reprints and permissions requests at http://thisibelieve.org/contact/. The first rule of going through the drive–thru is to speak into that little machine that says, “Place order here.” While placing an order don’t be fiddling around. Also speak up, if you don’t know what you want to eat just ask for more time. After placing your order listen when I read it back to you so it’s not wrong. After all, it’s not my fault you changed your mind a million times and your dog wouldn’t stop barking. In addition to me saying your order back, actually pay attention. When you simply agree and pull around and then get mad when it’s wrong write me an essay, that’s when the customer isn’t always right! So be nice to the person in drive–thru. The work of This I Believe is made possible by individuals like you. Please consider making your tax-deductible contribution today. The Customer Is Always Right In a retail setting, the customer service desk has to deal with customers who have clothing that doesn’t fit or turns out to be the wrong size. Maybe the customer finds a defect after she gets the product home. Isn’t the customer right here, too? Fast food chains, maybe where the customer is the toughest, believe the customer is always right. “Special orders don’t upset us.” This was the mantra for one, and now they all offer customers the opportunity to deviate from the posted menu. (By the way, if you Google this saying, you will get more than 2.5 million hits critical thinking educational psychology, many from other companies that have adopted this mantra.) Why? Because the customer is always right, and she pays the bills and provides the profit. Let me set the record straight before proceeding: Customers are not right when they are dishonest, pursuing an illegal outcome cosmopolitan essays, or acting in an immoral way. I am talking about customers who are being fair about what they expect a good essay sample, which is within the realm of the business model you are working in. How about complaints in the service sector? The food is too cold! The line is too long! Why doesn’t your airline serve snacks anymore? Our training and common sense should bring us back to a way of thinking that, no matter what, we must treat customers as if they are always right. In some cases they just need a little help to get the best solution. We might need to redirect them to something more appropriate for their needs. They may not know even know what they need the help essay prompts, and it’s up to us to help them find it. Perhaps we don’t even provide what they need; we may need to point the customer to an alternate provider (yes, the competition). T he customer is always right. Everything we are taught about customer satisfaction is intended to keep us focused on this one principle list of essay topics in english, and we need to keep this in mind whenever we deal with the customer. Everybody’s business revolves around a customer base, whether we are a service company or a manufacturer.
0 Comentarios
Deja una respuesta. |
ArchivosCategorías |